Refund Policy
Effective Date: January 1, 2025
We want you to love your Mystivelle fragrance. If you’re not satisfied, we’re here to help.
Returns
- You may return unopened and unused items within 14 days of delivery.
- Items must be returned in original packaging.
Non-Returnable Items
- Used perfumes
- Items not in original condition
- Sale or promotional items
Refunds
- Once your return is received and inspected, we’ll notify you.
- If approved, refunds are issued to the original payment method within 7–10 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival.
Return Shipping
Customers are responsible for return shipping unless the return is due to our error.
To initiate a return, contact us at: info@mystivelle.com